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Return and Cancellation Policy

At Bhootji, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that sometimes a return or cancellation may be necessary. Below are our policies regarding these processes:

Cancellation Policy:

  • Customers can cancel their order within 24 hours of placing it. This grace period allows us to manage our inventory and production efficiently, avoiding unnecessary wastage. To cancel your order, please contact us at info@bhootji.com with your order details.

Return Policy:

  • Returns are accepted only if the product is damaged, if there's an issue on our side, or if the wrong product was received.
  • To initiate a return, customers must contact us within 48 hours of receiving their order. Please describe the issue with the product and provide photographs as evidence.
  • Once your return request is reviewed and if valid, you may opt to replace the product with the same item, choose another product of the same value, or receive a full refund.
  • Refunds are processed within 7 days and will be issued to the original payment method.
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Please note, we reserve the right to reject return requests if the provided evidence is deemed insufficient or invalid. This policy helps protect our business from potential misuse and ensures fairness to all customers



No Exchange Policy:

  • We do not offer an exchange policy. Customers wishing to exchange a product will need to process a return and then place a new order.

Your satisfaction is paramount to us, and we aim to make the return and cancellation process as smooth as possible. For any queries or further assistance, please don't hesitate to reach out to us at info@bhootji.com

Thank you for choosing Bhootji for your unique art and design needs.